Shipping and returns
Shipping and deliveries
FREE SHIPPING IN EUROPE FOR ORDERS OVER 200 EURO*
* excluding heavy or very bulky items
Shipments, unless otherwise agreed, will be made by carriers defined by RV Global s.r.l. or its delegate. The cost of shipping is calculated automatically by the system, based on the destination and weight-volume of the goods.
No deliveries are made to floors.
In case of theft/loss RV Global s.r.l. undertakes to send a new product and, if the same should be unavailable and/or out of stock, will propose a different product, but with equivalent characteristics, with the customer's right not to accept this new product and request the issue of a credit note relating to the product itself.
Assuming that the carrier is appointed in any capacity by the customer, RV Global s.r.l. will not be responsible for the loss and/or damage of the product from the moment of delivery of the goods to the carrier at its warehouses.
The delivery time to the courier, purely indicative, is approximately 2-7 working days from the date of the order to which 2-5 working days are added for delivery to the destination, excluding variations due to force majeure.
Unless otherwise agreed in writing between the parties, delivery will take place during office hours on all days, except holidays, from Monday to Friday.
For deliveries to European Union countries there may be additional times depending on the destination area. We reserve the right not to ship and cancel the order if the destination area is not covered by our usual carriers (small islands, unreachable mountain areas, etc.)
Any orders from areas outside the European Union can be agreed with our sales office and require a manual procedure, based on an estimate. Write to shop@lifepo4.it
IMPORTANT: Upon delivery of the goods by the courier, the customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document; that the packaging is intact, not damaged, wet or altered, even in the sealing materials (adhesive tape or metal strapping).
Any damage or the mismatch in the number of packages or indications must be immediately reported to the courier who carries out the delivery, adding the wording 'goods control reserve' on the appropriate accompanying document and confirmed immediately by e-mail: shop@ lifepo4.it or registered letter with return receipt, to the registered office.
Warning: Always check that the packages are delivered intact and undamaged, if you accept the goods delivered by the courier without making the necessary reservations, you will in no way be able to claim any shortages or damage due to transport at a later time to RV Global s.r.l. but exclusively to the carrier itself.
Order cancellation
In case of second thoughts, it is possible to cancel the order before shipment by sending a communication via email to shop@lifepo4.it and using the contact form.
Return & Satisfaction Guarantee
If the items purchased are not to your liking, you can request a replacement or refund within 14 days of receipt. It will be sufficient to send them back by parcel post or courier carriage paid, attaching the purchase slip of the material to be returned or replaced. Items can be returned within 14 days from the date of receipt as long as they are new and in the original packaging. All ancillary costs for return procedures (transport costs) are charged to the customer.
Returns of goods produced or ordered specifically for the customer or from b2b sales (invoice to company) are not accepted.